Team members help customers find desired goods or services. They answer questions, make purchase recommendations and explain the benefits of the goods or services. Once they have helped customers make a satisfactory selection, they add up the total purchases and complete the transactions.

When writing your team member job description, you’ll want to include customer-service skills in the skills section. Team members directly represent the companies they work for and interact with customers constantly. They should be friendly and approachable to make customers feel welcome and comfortable.

Your job description should also note the importance of selling skills as they are expected to be persuasive and helpful. They must effectively explain the uses and benefits of what they’re selling and persuade customers to take part in any discounts, promotions or reward programs. Review the below team member job description template to learn about the key components you should include.